FAQ

What can we help you with?

  What is Shared Hosting?
Shared Hosting is a popular option for any personal or business website that is just getting started online. It is sometimes called shared services or virtual hosting as multiple websites share the same server, thus reducing the cost for all.
  Is purchase of a new domain necessary to buy a Shared Hosting Plan?
Purchasing a new domain name is not necessary with your Shared Hosting Plan. You can use your existing domain with our Shared Hosting Service without having to purchase a new one. During the checkout flow, you just have to select the option of using an existing domain name and you are good to go.
  How to manage my Databases and Websites on MarvelaHOST shared Hosting Plan?
MarvelaHOST Shared Hosting services include cPanel, the most popular and powerful Web Hosting Control Panel. Now managing your databases on phpMyAdmin and adding or removing email accounts can be done within the cPanel.
  Is there any money back guarantee with the Shared Hosting services?
MarvelaHOST has a 07-day money back guarantee with all of the Shared Hosting Plans.
  Does Shared Web Hosting include Email Hosting as well?
Yes, it's included. All of our Shared Hosting plans come along with email services through cPanel Webmail. The storage for these emails is shared with your website hosting space and you can create an unlimited number of email hosting accounts. However, if you wish to use a comprehensive email suite with chat and collaboration tools.
  Is an upgrade possible from my current Shared Hosting Plan?
Yes, you surely can! Upgrading to a higher shared hosting plan is easy and hassle-free. Our technical team can help you out with it.
  What is Cloud Hosting?
Cloud hosting is the latest form of hosting that has become extremely popular over the past few years. The main concept of cloud hosting is (Divide and Rule) – the resources required for maintaining your website are spread across a cluster of servers that work together, termed as (the cloud). This greatly reduces chances of any downtimes in case of a server malfunction.
  What is Varnish Cache?
Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.
  What is the difference between Cloud Hosting and Shared Hosting?
When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.
  How do I install an SSL certificate on my Website?
To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.
  How Reliable is your Cloud Hosting?
Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.
  What is the limit for additional CPU and RAM?
Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.
  Is a Dedicated IP available?
Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.
  Is Upgrade/Downgrade possible?
No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.
  What operating systems (OS) do you offer?
CentOS, Fedora, Ubuntu, Debian
  What happens if I run out of bandwidth?
We reduce your server port speed 10 times until the new month starts. No worries, we won’t charge any extra fees or suspend your services.
  Which version of Linux Kernel is available?
Linux VPS runs with 3.x+ Linux kernel version. If you need a more advanced version of Linux kernel, please feel free to upgrade it, there are no restrictions!
  Where are your servers located?
Our servers are located in Europe
  Do you offer IPv6 support?
Yes, we do. Every virtual machine comes with one primary IPv6 address with an option to add more.
  How many IPv4 addresses are included?
Each VPS includes one IPv4 address. If you need more IPv4 addresses, they can be purchased as add-ons after server deployment (max. 31 additional IPs per single instance).
  What are the benefits of purchasing Business Email?
Give your business a more professional look with Business Email by branding your regular email ID with your company's domain name (example: xvz@mycompany.com). Additionally, you also get the benefit of our latest email hosting servers that give you the best uptime, least latency and maximum reliability. Plus, our Business Email Hosting service is provided on the cloud. You can add email accounts as your business grows.
  What are the supported email clients and protocols?
With your Business Email Hosting, you can use any desktop-based email client such as Microsoft Outlook / Outlook Express / Mozilla / Eudora / Entourage 2004 / Windows Mail, etc. We have a guide that will help you configure different email clients.
  How do I use my Webmail interface?
You can use the white-labelled URL: http://webmail.yourdomainname.com to access your Webmail account. On the login page, just enter your email address and password.
  What devices can I access my Webmail from?
You can access your Business Email from a desktop, smartphone or tablet. Our Webmail is built using HTML 5 & JavaScript and is compatible with all major Operating Systems including iOS, Android, Windows Mobile, Symbian, Blackberry and more.
  What is the storage space provided?
Each Business Email account has 5 GB of space dedicated for emails.
  Do I need to use any ports for my Business Email hosting package?
Port 25 is used for the Outgoing Mail Server/SMTP Service. However, if your ISP is blocking Port 25 for SMTP services, you can use the alternate port 587 for sending emails.
  Is creating a mailing list supported with Business Email?
Yes, you can create mailing lists, add users, delete users, select a moderator, restrict people from joining a mailing list and even ban a user from a mailing list.
  What is your SPAM policy for Business Email Hosting?
We have zero tolerance for SPAM. You can't send unsolicited / bulk emails and spam. (Safe lists), purchased lists or selling of lists will be treated as spam as well. We may terminate accounts identified as 'spammers' without prior notice.

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